EximBonus

FREQUENTLY ASKED QUESTIONS

Registration and Login

What is EXIMBONUS?

EXIMBONUS is a Loyalty Program for Ukreximbank clients. Clients can become participants of the Program according to the rules of the Program. Participants accumulate bonuses for their further exchange for various rewards, such as gift certificates for shops and restaurants, discounts on air and train tickets, hotel accommodation, etc.

What types of cards participate in the program?

Visa Rewards, Visa Gold, Visa Platinum, Visa Infinite, Visa Rewards "Credit card" (first digits of the card 440271110) and from 01.11.2021 also Visa Signature cards issued by the Bank participate in the Program.

How do I register for an account?

To register please follow these steps:

Go to http://bonus.eximb.com and click the Register button. You will be taken to a registration page. To start registration process you need to input the data of your eligible Visa card for the verification purposes. Using 3D-Secure technology we want to confirm that you are the owner of this card. Input the requested information and click Send.

Then you will be redirected to the EXIMBONUS profile page with an activation successful message.

How do I login to my account?

Go to http://bonus.eximb.com. If you are a registered user, click the Login button and enter your username and password. If you have not registered for your EXIMBONUS account follow the instructions provided in Question 3 above.

Can I use my Ukreximbank online banking credentials to login on the EXIMBONUS website?

No, you need to register separately for a EXIMBONUS account using the process described in Question 3 above.

Can I access the EXIMBONUS through https://www.eximb.com/ ?

No, you need to register and login through the EXIMBONUS website.

What is Card Verification?

Card verification is necessary for security purposes, so that the service does not use stolen cards. This is the amount of UAH 1, which was temporarily and automatically blocked on your card. It will be unlocked and available for use in a few hours. You can find out the amount of the transaction from the SMS message that came to you automatically (if such a service is configured), or by calling the Loyalty program call center.

Earning bonuses

How do I earn bonuses?

You can earn bonuses every time you use your Ukreximbank products.

Visa Rewards, Visa Gold, Visa Infinite, Visa Platinum and from 01.11.2021 also Visa Signature cards issued by the Bank and registered to participate in the Program receive bonuses from the moment the participant registers the card on the Site of the Program.

In the case of payment for goods and services by Visa card from Ukreximbank, which is registered in the Program, in the sales and service networks of Ukraine and abroad, including on the Internet, bonuses are credited according to the following formula:

1 bonus is credited for every 100 UAH spent.

At the same time, after the Participant reaches the target amount of non-cash transactions per one card, for which bonuses are accrued at the base rate, per month, bonuses are recalculated to all non-cash transactions performed by the Participant this month at an increased rate of 1.5%:

- for Visa Rewards card - upon reaching the amount of non-cash transactions more than UAH 5,000 per month for one card

- for Visa Gold card - upon reaching the amount of non-cash transactions more than UAH 10,000 per month for one card

- for Visa Platinum card - upon reaching the amount of non-cash transactions more than UAH 15,000 per month for one card

- for Visa Infinite card - upon reaching the amount of non-cash transactions more than UAH 25,000 per month for one card

- for Visa Signature card (from 01.11.2021) - upon reaching the amount of non-cash transactions more than UAH 15,000 per month for one card

Besides the standard bonuses credited for card payments in retail and service outlets, following additional bonuses are credited:

New Year and Christmas Welcome Bonus: 100 (one hundred) bonuses, which are credited to the first 5000 (five thousand) Participants who have registered in the Program before January 7, 2021.
Additional types of bonuses that can be credited in cases determined by the Initiator or the Bank.

In specific situations, particularly during promotional campaigns or special promotions and offers from the Program Initiator, Bank or Program Partners, additional bonuses may be credited in accordance with the rules for crediting additional bonuses, which are reported separately and applied together with the terms of these promotional campaigns, special promotions and offers.

It is important to know that there are limitations on the accrual of Bonuses for the Participant's settlement operations in the following categories of trade and service enterprises:

№	Merchant category code (MCC)	Name	Description	Limitation
1	4011	Railroads	Merchants classified with this MCC are railroads engaged in freight transport operations.	A rate of 0,5% of the transaction amount
2	4111	Local Commuter Transport	Providers of local passenger transport on regular routes and with a regular schedule, including seasonal rail transport	A rate of 0,5% of the transaction amount
3	4112	Passenger Railways	Railways, which mainly provide services for the transport of passengers over long distances. Such railways may or may not provide overnight stay on the train for long journeys.	A rate of 0,5% of the transaction amount
4	4131	Bus Lines	Passenger transport services that operate on a regular schedule along predetermined routes	A rate of 0,5% of the transaction amount
5	4812	Telecommunication Equipment and Telephone Sales	Merchants classified with this MCC sell telecommunications equipment such as telephones, fax machines, pagers, mobile phones, and other equipment related to telecommunications.	A rate of 0,5% of the transaction amount
6	4813	Key-entry Telecom Merchant providing single local and long-distance phone calls using a central access number in a non-face-to-face environment using key entry	Providers of telecommunication services including local and long-distance telephone calls placed via key entry using a central access number.	A rate of 0,5% of the transaction amount
7	4814	Telecommunication Services, including Local and Long Distance Calls, Credit Card Calls, Calls Through Use of MagneticStripe-Reading Telephones, and Fax Services	Merchants classified with this MCC provide telecommunications services including local and longdistance telephone calls, calls placed through the use of magnetic stripe-reading telephones, and fax services. Merchants that provide periodic (e.g., monthly) billing of telephone calls should be classified with this MCC.	A rate of 0,5% of the transaction amount
8	4215	Courier Services – Air and Ground, and Freight Forwarders	Merchants classified with this MCC deliver individually addressed letters, parcels, and packages.	A rate of 0,5% of the transaction amount
9	4816	Computer Network/Information Services	Merchants classified with this MCC provide internet access. This MCC includes all merchants that provide computer network and information services and internet service providers.	A rate of 0,5% of the transaction amount
10	4900	Utilities (Electric, Gas, Water, Sanitary)	Direct generation, transmission, or distribution of electrical or gas energy, water supply system installation services, or waste collection and disposal	A rate of 0,5% of the transaction amount
11	5399	Miscellaneous General Merchandise	Merchants classified with this MCC sell a general line of merchandise. Generally, these merchants sell the same type of merchandise and operate in the same manner as a department store, but on a much smaller scale.	A rate of 0,5% of the transaction amount
12	5960	Direct Marketing – Insurance Services	Merchants classified with this MCC sell insurance via direct mail, billing statement stuffers, and magazine or television ads, all of which include either a toll-free telephone number or an address to which prospective customers may respond.	A rate of 0,5% of the transaction amount
13	5968	Direct Marketing – Continuity/Subscription Merchant	Merchants classified with this MCC sell subscription products or services (such as book clubs, collectible series programs, and magazine/newspaper subscriptions) via “direct” mail.	A rate of 0,5% of the transaction amount
14	5999	Miscellaneous and Specialty Retail Shops	Merchants classified with this MCC sell unique or specialized products that are not classified with a more specific MCC.	A rate of 0,5% of the transaction amount
15	6300	Insurance Sales, Underwriting, and Premiums	Merchants classified with this MCC sell personal or business insurance policies such as automobile, life, health, hospital, medical, and dental insurance, homeowners’ and renters’ insurance, real estate title insurance, pet health insurance and flood, fire, or earthquake insurance.	A rate of 0,5% of the transaction amount
16	7299	Miscellaneous Personal Services (Not Elsewhere Classified)	Merchants classified with this MCC provide personal services that are not classified with a more specific MCC.	A rate of 0,5% of the transaction amount
17	7311	Advertising Services	Merchants classified with this MCC prepare advertising (writing copy, artwork, graphics, and other creative work) and place such advertising and/or samples in periodicals, newspapers, radio and television, on the internet, in the sky, or other advertising media for clients on a contract or fee basis.	A rate of 0,5% of the transaction amount
18	7399	Business Services (Not Elsewhere Classified)	Merchants classified with this MCC provide business services that are not typically considered to be “professions” and are not classified with a more specific MCC.	A rate of 0,5% of the transaction amount
19	7994	Video Game Arcades/Establishments	Merchants classified with this MCC operate arcades, amusement machines (such as video game machines, juke boxes, pinball machines, mechanical games, instant photograph booths, and similar types of amusement equipment).	A rate of 0,5% of the transaction amount
20	8299	Schools and Educational Services	Merchants classified with this MCC offer educational courses and services that are not classified with a more specific MCC.	A rate of 0,5% of the transaction amount
21	8999	Professional Services (Not Elsewhere Classified)	Merchants classified with this MCC provide professional services that are not classified with a more specific MCC.	A rate of 0,5% of the transaction amount
22	9402	Postal Services – Government Only	Merchants classified with this MCC are government postal offices that provide a variety of services such as accepting and processing packages and mail for delivery and selling postage stamps.	A rate of 0,5% of the transaction amount

*the main language of the table is the Ukrainian language, which shall prevail over the other editions available on the Website

How soon will bonuses appear in my account after I make a transaction by my card?

Bonuses earned on purchase transactions made by your card are credited to your account within 30 business days after the transaction appearing on your card statement.

It is also important to know that Bonuses are not accrued for:

№	МСС	Title	Description
1	4214	Motor Freight Carriers and Trucking – Local and Long Distance, Moving and Storage Companies, and Local Delivery Services	Merchants classified with this MCC provide local or long distance trucking services, and may or may not also provide storage services.
2	4829	Wire Transfer Money Orders (WTMOs)	Merchants classified with this MCC allow customers to transfer funds via a wire transfer money order (in the US Region, including on the premises of thirdparty agents such as casinos, truck stops, or checkcashing storefronts) or via an original credit transaction (e.g., via Visa Direct).
3	6012	Financial Institutions – Merchandise, Services, and Debt Repayment	This MCC must be used for the purchase of merchandise or services from or the repayment of debts to banks, savings and loans, thrifts, and credit unions. For example: the purchase of checks, other financial products, or promotional merchandise, deposits, the funding of an account or stored value card, , the purchase of foreign currency, money orders, and travelers cheques, and loan fees or financial counseling service fees. This MCC must also be used for the repayment of a debt, loan, or credit card balance by a cardholder to the financial institution.
4	7995 9754	Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and Wagers at Race Tracks	Merchants classified with this MCC operate gaming or betting establishments.
5	7800 7801 7802	Government-Owned Lotteries (US Region only) Government Licensed On-Line Casinos (On-Line Gambling) (US Region only) Government-Licensed Horse/Dog Racing (US Region only)	Merchants classified with this MCC are governmentowned lotteries in the US Region that are registered with Visa to sell lottery tickets. Merchants classified with this MCC are licensed by a US government entity (and/or sanctioned and regulated by applicable legislation) and registered with Visa to sell gambling chips or offer online gambling. Merchants classified with this MCC are licensed by a US government entity (and/or sanctioned and regulated by applicable legislation) and registered with Visa to sell on- or off-track wagers at horse- or dog-racing facilities.
6	4815	Masterphone phone services - Monthly telephone billing	It is used exclusively for monthly phone bills for MasterCard's telephony MasterFon services.
7	5933	Pawn Shops	Merchants classified with this MCC lend money in exchange for personal property left with the merchants as security.
8	6010 6011	Financial Institutions – Manual Cash Disbursements Financial Institutions – Automated Cash Disbursements	This MCC must be used for face-to-face cash disbursements. This MCC must be used only for cash disbursements at automated teller machines (ATMs) owned, leased, controlled, or sponsored by banks, savings and loans, thrifts, and credit unions.
9	6022 6023 6025 6026 6028 6529 6530 6531	Financial Institution (RCL Internal), State Banks (RCL Internal), National Banks (RCL Internal), National Banks Non Federal (RCL Internal), Unincorporated Private Banks; Remote Stored Value Load (Remote Stored Value Load - Seller); Payment for services - money transfers	Can be used as internal code of some organization.
10	6050 6051	Financial Institution - Quasi Cash Non-Financial Institutions – Foreign Currency, Money Orders (Not Wire Transfer), Stored Value Card/Load, Travelers Cheques, and Debt Repayment	This MCC must be used for the funding of an account, the purchase of foreign currency, money orders, travelers cheques, or the transferring of value to a stored value card that occurs at non-financial institutions such as currency exchanges, money order merchants, and hotels. This MCC must also be used for the repayment of a loan or debt if the entity that holds the debt is not a financial institution.
11	6211 6381 6399 6611 6760	Security Brokers/Dealers	Merchants classified with this MCC buy, sell and broker securities, stocks, bonds, commodities, and mutual funds.
12	6532 6533	Payment Transaction - Customer Financial Institution Payment Transaction - Merchant	This MCC may be used only to identify Payment Transactions. A Payment Transaction allows MasterCard cardholders to transfer funds to a MasterCard account. A Payment Transaction does not reverse a previous MasterCard purchase transaction and must be authorized by the issuer.
13	6534 6536 6537 6538	POI Funding Transactions, Excluding MasterCard MoneySend	Identifies MoneySend Intracountry Payment Transactions. MoneySend operates on the basis of account-to-account processing with funds transferred from the Originating Institution to any MasterCard, Maestro, or Cirrus account held at the Receiving Institution. Identifies MoneySend Payment Transactions. MoneySend operates on the basis of account-to-account processing with funds transferred from the Originating Institution to any MasterCard, Maestro, or Cirrus account held at the Receiving Institution. Identifies a MoneySend Funding Transaction in which a cardholder uses a MasterCard card to fund a MoneySend Payment Transaction.
14	6540	Non-Financial Institutions – Stored Value Card Purchase/Load	This MCC must be used for the initial purchase and/or any subsequent reloads of stored value cards (including Visa Prepaid Cards) occurring at nonfinancial institutions.
15	7273	Dating Services	Merchants classified with this MCC provide dating and escort services, including online services.
16	7276 7277	Tax Preparation Services Counseling Services – Debt, Marriage, and Personal	Merchants classified with this MCC provide income tax return preparation services but do not provide auditing, accounting, or bookkeeping services. Merchants classified with this MCC provide a variety of personal counseling services, such as debt and financial counseling, marriage counseling, family counseling, and alcohol and drug abuse counseling.
17	7321 7322	Consumer Credit Reporting Agencies, Debt Collection Agencies	Merchants classified with this MCC provide consumer credit reporting services such as credit investigation, credit clearinghouses, and other related services. Business Services.
18	7372	Computer Programming, Data Processing, and Integrated Systems Design Services	Merchants classified with this MCC provide computer programming services, systems design, website design, data entry, and data processing services.
19	7389	Business Services, Not Elsewhere Classified	Establishments primarily engaged in furnishing business services, not elsewhere classified, such as bondspersons, drafting services, lecture bureaus, notaries public, sign painting, speakers' bureaus, water softening services, and auctioneering services, on a commission or fee basis. Auctions of used cars and agricultural commodities, such as livestock and produce, are classified in Wholesale Trade.
20	7511	Truck parking	Business services
21	8398	Charitable and Social Service Organizations	Merchants classified with this MCC are non-political fund-raising organizations (organizations engaged in soliciting charitable donations/contributions) and social service organizations engaged in social welfare services.
22	8641	Civic, Social, and Fraternal Associations	Merchants classified with this MCC are associations engaged in civic, social, or fraternal activities.
23	8651	Political Organizations	Merchants classified with this MCC are membership organizations that promote the interests of or raise funds for a national, state, or local political party or candidate.
24	8661	Religious Organizations	Merchants classified with this MCC are religious organizations that provide worship services, religious training or study, or religious activities.
25	8675	Automobile Associations	Merchants classified with this MCC are automobile associations and clubs that provide a variety of travelrelated services to its members.
26	8699	Organizations, Membership - not elsewhere classified	Organizations or associations that are not described by another, more specific MCC. Examples include historical clubs, labor unions, poetry clubs, art councils, and tenant or condominium associations.
27	9222	Fines	Merchants classified with this MCC are government entities that administer and process local, state, and federal fines and penalties, motor vehicle violations, and community- or property-assessed fines.
28	9223	Bail and Bond Payments	Merchants classified with this MCC post bail to the court system as security for the appearance of the arraigned individual.
39	9311	Tax Payments	Merchants classified with this MCC are local, state, and federal entities that engage in financial administration and taxation including collection of taxes and penalties and custody and disbursement of funds.
30	9399	Government Services (Not Elsewhere Classified)	Merchants classified with this MCC are government entities that provide general support services to government and communities are not classified with a more specific MCC.
31	9401	I-Purchasing Pilot	Government Services
32	9405	U.S. Federal Government Agencies or Departments	Merchants classified with this MCC process U.S. federal government transactions using an acquiring BIN associated with the Intra-Government Transfers (IGOTS) program.
33	9411	Government Loan Payments	Government Services
34	9950	Intra-Company Purchases	Merchants classified with this MCC process purchasing card transactions representing internal unit-to-unit transfers of goods and services.
35	9999	Unknown category	The code is used for operations with an undefined category.

*the main language of the table is the Ukrainian language, which shall prevail over the other editions available on the Website

How do I know the total bonuses I have available?

Once logged into your account, the available bonuses are displayed on the upper right hand side of the navigation menu bar. You can also click on My profile to view details of your account. To see the bonuses earned by transaction, please go to My balance.

Where do I see the amount of the Welcome Bonus that has been credited to my account?

Once logged into your account, click on My profile on the top navigation menu. To see the Welcome Bonus earned by transaction, please go to My balance.

You can also view a detailed account statement by selecting a period from the My Balance menu.

I have more than one card linked to my account. How do I know how many bonuses I earned from each card?

Once logged into your account, click My profile. In My profile click on My balance and you will be able to view the total bonuses earned for each card linked to your account by selecting a period.

When do my bonuses expire?

Bonuses expire after 12 months from the date of their accrual.

Managing my Account

How do I access my account?

You can access your account online 24/7 with your username and password.

How can I reset my EXIMBONUS account password if I forget it?

Go to the loyalty program website, click Login and click the “Forgot password?” link. Select one of the 3 ways to reset your password and click Continue/Restore.

If you select option 1: A valid card currently linked to my account

Enter the card details and click Continue.

You will be redirected to the 3D Secure verification page where you will enter the one-time password sent to your mobile phone and/or email address.

Once your one-time password is verified, you will be redirected to a page where you can create your new password. You will then be redirected to the login page where you can login with your email address and new password. You will also receive an email confirming the change of password.

If you select option 2: My verified email address

Enter your email address and mobile number used when you registered for the loyalty program and click Restore. You will receive an email with the verification code.

Enter the verification code on the loyalty program website and click Continue.

Once you successfully input the verification code, you will be redirected to a page where you can create your new password. You will then be redirected to the login page where you can login with your email address and new password. You will also receive an email confirming the change of password.

If you select option 3: A verification code provided by the call center

Contact the call center for the verification code. After the validating your account by the call center, a verification code will be sent to your registered email address.

Visit the loyalty program website, click Login and click the “Forgot password?” link.

Enter the verification code sent to your email address on the loyalty program website and click Continue.

What is a valid card?

A valid card is any card linked to your account that has not expired.

What is a verified email address? How do I verify my email address?

A verified email address is an email address registered with the loyalty program and that has completed the verification process. You can verify your email address at the time of registration in the loyalty program by clicking on the email verification link in the welcome email sent to you. You can also verify your email address by logging into your account and accessing the email verification option in the section (see detailed steps in the following question).

How do I verify my email address at the time of registration?

Once you have registered in the loyalty program, you will receive a welcome email with a verification link. Click on this link to verify your email address.

Note that the verification link is active for 20 minutes from the time you receive the email. If you are not able to click the link within 20 minutes, you also have the option to verify your email address by logging into your account and accessing the email verification option in the section (see detailed steps in the following question).

I did not verify my email address when I registered in the loyalty program. How do I verify my email address now?

Please sign in again to your account. You will see a pop-up offering to verify your email. If you click Please confirm your email, then the verification code will be sent to the email address you used to sign up for the loyalty program. Enter on the screen verification code and click Confirm your email. You will receive a message confirming that you have successfully verified your email address.

What happens if I enter in my account password incorrectly multiple times?

Your account will be blocked for 1 hour after 5 incorrect attempts.

I have several Ukreximbank cards. Can I consolidate the bonuses earned on all my cards under one account?

Yes, you can consolidate bonuses earned on multiple cards under a single account. You can add up to 4 additional cards to your account. Go to http://bonus.eximb.com.

Step 1: Login into your account

Step 2: Click on My bank cards. To add a card, follow these steps:

Step 3: Click on the plus sign (Add card), and enter your New card details, then click Continue

Step 4: You will be taken to a verification page using 3D-Secure technology where you will be asked to enter the code. You will receive this code in a text message to your phone.

Please note that you cannot link a card that has previously been registered in EXIMBONUS to your account.

My Ukreximbank card is expired/lost/stolen and I received a new card from the bank. How do I ensure I earn reward bonuses on my new card?

Please follow instructions above how to link your new card to your account. You may remove or de-link the old card in the menu My bank cards.

Can I update my profile and personal details?

Yes, you can update your profile and personal details by logging into your account on http://bonus.eximb.com. Once logged in, you can manage all your profile information, preferences and contact details. Members are encouraged to keep their profile information up to date to get better benefits from the vast variety of rewards.

Ukreximbank Payment Card Products

What are the various types of payment cards available from Ukreximbank?

Ukreximbank offers a variety of payment card products to suit our customers’ needs. For more information please call 0-800-50-44-50.

How do I get more information about obtaining Ukreximbank card?

Please call 0-800-50-44-50, go to https://www.eximb.com/, or visit any of bank's branches for more details.

Where can I find more information on the benefits, fees and charges for Ukreximbank cards?

Please call 0-800-50-44-50, go to https://www.eximb.com/, or visit any of bank's branches for more details.

Who should I contact if I have a question about my valid Ukreximbank card?

Please call the Customer Service Center at 0-800-50-44-50.

Certificates

Until what date do I need to use the certificate?

The certificate must be used before the expiration date specified in your certificate.

Do I need to show a certificate in the shop for payment?

Yes, you need to show a certificate in the shop to pay for the goods.

Can I pay for a discounted goods?

The final rules for using the certificate are regulated by the partner chain.

Can I exchange a certificate for money?

No. The certificate is non-exchangeable and is not subject to return.

Google / Apple Wallet

Can I add my bonus balance to Google or Apple Wallet?

Yes, to do this, log in to the Personal Account in the section Personal Profile and click Google Wallet or Add to Apple Wallet.

Can I add purchased certificates to Google or Apple Wallet?

Yes, for this you need to select the required certificate in the My Orders section, click More Details, and click on the arrow (button to download certificates).
A pop-up will open where you can select a download option:
- Download button - download as a pdf-file
or
- Google Wallet or Add to Apple Wallet button - download to Google or Apple Wallet

It is important to remember that partner retailers reserve the right to regulate the use of certificates and to accept only the printed version.