Terms of Booking and Purchase of Services

  • TERMS AND DEFINITIONS
    • Program Organizer means “ECOPAY LLC” incorporated under the laws of the Republic of Latvia (legal address: Babīte municipality, Babīte parish, Dzilnuciems, “Juri”, LV-2107).

    • User means a participant of the EximBonus Loyalty Program, an individual booking or purchasing the Services on the Website.

    • Website means www.bonus.eximb.com, the network of logically linked hypertext information arranged in the form of individual pages and available on the Internet, allowing the use of the Services available on the Website.

    • Website Manager means “ECOPAY LLC” company.

    • User Account means a user account on the Website that is created in the process of registration of the User on the Website and allows the use of the Services available on the Website.

    • EximBonus Loyalty Program means a program of which the participants collect Bonuses that may be redeemed for the Rewards available on the Website. The EximBonus Loyalty Program (hereinafter referred to as the "Loyalty Program") applies to the territory of Ukraine.

    • Services means booking and purchase of air transportation, hotel accommodation, tour, cruise, and transfer services rendered by individual Service Providers according to the User's order on the Website.

    • Provider means an IATA accredited agent, air carrier, hotel accommodation vendor, tour or cruise operator, and transfer provider offering services on the Website.

    • Hotel Accommodation Services means publicly available lease of houses, apartments, rooms, lodging places, areas for camping or automobile trailers for a specified time period, including other services indicated in the Voucher.

    • Air Carrier means a company engaged in air carriage and providing services of air transportation.

    • Air Carriage means a flight or a complex of flights when passengers, freights and baggage are carried on a fee basis.

    • Itinerary Receipt means an electronic document issued to the User by the Service Provider containing all conditions of the air carriage services provided.

    • Voucher means an electronic document issued to the User by the Service Provider that grants the right to enjoy the hotel accomodation services.

    • Payment Card means a non-cash payment instrument for goods and retail services, including on the Internet.

    • IATA means the International Organisation establishing the rules and procedures for air carriers, thereby promoting increase in safety of air traffic and level of passenger services http://www.iata.org.

    • Connecting Flight means a flight including at least two flight segments.

  • GENERAL PROVISIONS
      • These Rules of Booking and Purchase of Services (hereinafter referred to as the "Rules"), along with the Privacy Policy and any other information provided by the Program Organizer, shall apply to ordering services on the Website and their delivery to the User by e-mail.

      • The rules of accumulation and use of bonuses are set out in the Loyalty Program Rules. Any questions, offers or claims regarding accumulation and use of bonuses shall be sent to the Customer Services Department by e-mail to contact@bonus.eximb.com.

      • When booking on the Website, the User shall accept all terms and provisions hereof in full and without any exception. By accepting the Rules, the User confirms that the User has read and understood them and agrees with the provisions hereof. The User shall voluntarily, consciously and completely agree with the provisions hereof; these Rules shall be accepted so that the User can use the Services available on the Website.

      • The Services ordered by the User are provided by the Service Providers The Service Providers shall provide the Services in accordance with their own rules and conditions.

      • With regard to the Service Providers represented on the Website, the Program Organizer shall act as the Website Manager. The Program Organizer provides Internet service on the Website allowing the Users to book and purchase the Services advertised and offered by the Service Providers. The Services shall be provided to the User by individual Service Providers in accordance with the code of services or commercial conditions established by individual Service Providers, and the Program Organizer shall only perform technical operations necessary for booking and purchasing the services between the User and the Service Provider.

      • The general conditions of Services provision shall be provided by individual Service Providers prior to booking or purchasing and shall be accepted by the User.

      • The Program Organizer shall not be obliged to verify the information presented by individual Service Providers, and shall not be liable to the User for the accuracy and completeness of data provided by the Service Providers.

      • The Program Organizer shall not be liable for quality of works and services provided by the Service Providers and third parties.

  • USE OF THE WEBSITE
      • Users participating in the Loyalty Program may order each Service offered on the Website using only the bonuses collected in the Loyalty Program or using the partial cash payment option.

      • It is not allowed to book using unreliable information.

      • It is not allowed to pay for the Services booked using a forged payment instrument or a payment instrument owned by a third party without its consent.

      • In case the actions referred to in clauses 3.2. and 3.3. are revealed, the Program Organizer shall reserve the right to cancel such ticket or voucher and report such situation to appropriate law enforcement authorities.

      • The User shall confirm on its own behalf and on behalf of the persons in whose favour it acquires the Services that the User:

      • has read and understood the Rules and the Privacy Policy and accepts them;

      • gives its consent to processing its personal data according to the Privacy Policy;

      • is of full age and enjoys full civil capacity;

      • is liable for payment for the Services.

      • The Program Organizer shall not be liable for any act or omission committed by the Service Providers and the third parties.

  • REGISTRATION AND USER ACCOUNT
      • The User may use the Website only as a registered User. User registration on the Website is free. Registration on the Website corresponds to the creation of the User Account.

      • The username and password specified by the User to create the User Account in the Loyalty Program shall be kept confidential, and the User shall not disclose them to third parties for security reasons. The User Account shall be kept personal and confidential; the access thereto shall not be provided to third parties.

      • The User is entitled to delete the User Account at any moment by submitting a request to delete the User Account. The Program Organizer is entitled to delete the User Account independently in accordance with the Rules of the Loyalty Program in case the User’s activity violates the provisions hereof and, in particular, prevents other Users from using the Website.

  • BOOKING OF SERVICES
      • When booking the Services, the User declares its intent to purchase the Services from the Service Provider according to the parameters selected using the Website.

      • In order to book the Service, the User shall have an actual phone number and e-mail address. Communication with the User shall be carried out via e-mail address and phone number specified by the User.

      • When booking the Services, the User authorises the Program Organizer to process the personal data of the User and the accompanying persons specified when booking the Services, in the scope required for the provision of the Services hereunder.

      • Booking of the Service shall not be equivalent to the purchase of an air ticket or hotel accommodation service until an electronic air ticket or a voucher confirming the purchase of the service is issued.

      • When booking the Services, the User shall confirm that the User has read the Rules.

      • When booking a Service, the User shall specify the following data: the first name and surname of the person that will use the Service, e-mail address, phone number, Service parameters, travel document series and number. In the absence of any of the above data, booking cannot be performed.

      • Service parameters for booking of air tickets shall include: date of departure, place of departure and arrival, possible date of return departure, and the number and age of passengers.

      • Service parameters for booking hotel accommodation services shall include: dates of arrival and departure, type and number of rooms, meal options, and the number of persons intending to use the Service.

      • Parameters of air booking tickets and hotel accommodation services may include supplementary elements with regard to individual preferences of the User.

      • The list of data required in the course of booking may differ from the list specified in clauses 5.7, 5.8, and 5.9 depending on the requirements established by the Service Provider.

      • When booking the Services, the User shall review the parameters of the Service, as well as any other data submitted when booking the Service, with regard to the fact that any further data changes may be impossible or may entail additional expenses.

      • The final price of the Service may change from the time of booking to the time of purchase. In this event, the User is entitled to cancel booking and purchase. Changes in the Service conditions do not depend on the Program Organizer.

      • All recommendations posted on the Website as to the parameters of the Services provided by individual Service Providers shall not be deemed as instructions by the User.

      • Booking shall be confirmed by sending the booking number along with all parameters of the Service booked to the e-mail address specified by the User.

      • In case of booking connecting flight tickets on the Website, involving services of one or more Service Providers, and with due consideration of the risks related to short transfer time (in particular, the risks of delay, change of departure and arrival time, or use of another flight option), the Program Organizer shall not be liable for impossibility to use the Service through the fault of any Service Provider or passenger.

      • The Program Organizer shall not be liable for change and cancellation of booking by the Service Provider. Any data on changes in the User’s booking shall be sent to the e-mail address specified when booking a Service on the Website.

      • Any claims of the User regarding changes in the time and/or conditions shall be submitted to the Service Provider.

  • SERVICE FEE
      • The option of ordering the services offered on the Website shall be available to the User participating in the Loyalty Program using bonuses collected therein. In case the amount of bonuses of the User is insufficient to buy the selected Service, or the User wants to use a smaller amount of bonuses, the cost of the order may be divided and paid in cash (bonuses + cash option) where "cash" means the amount required to be paid using the payment card which can participate in the Loyalty Program, and denominated in the national currency of Ukraine (hryvnia). Therewith, the minimum amount of bonuses that may be used on the Website is 300 (three hundred) bonuses.

      • Cash payments shall be made using Visa Classic, Visa Gold, Visa Platinum and Visa Infinite payment cards issued by Ukreximbank.

      • The User shall take into account that changes of air carriage or hotel accommodation service conditions (as well as prices) shall be based on the rules of the Service Provider.

  • PAYMENT CARD
      • The User shall make payments using the payment card under his own responsibility and according to the terms of use set forth in the contract concluded with the issuer of such card. The Program Organizer shall not be liable for the method of use of the payment card by the User.

      • When making payments using the payment card, the User shall confirm that the User is entitled to use this card. When making a payment, the User shall authorise the Program Organizer to debit the amount for the Services selected from the payment card and to save information on the transaction performed.

      • In case of any doubt as to the authenticity and reliability of the payment card data specified by the User and with the purpose of the card owner identification, the Program Organizer shall be entitled to refuse to accept payments using the payment card and promptly notify the User thereof.

      • In the course of payment, for the purpose of accurate payment using the payment card, the User shall provide: the first name and surname of the cardholder; card type and number; validity period and CVV/CVC code (the last three digits on the reverse side of the card); and validation code provided by the card issuer via SMS for each transaction using the Payment Card.

      • In case of payment using the Payment Card, the Program Organizer may request prior confirmation from the card issuer of the sufficiency of funds on the User Account to pay the Service fee. The amount shall be debited from the User’s card as soon as the transaction is completed.

      • Provision of all data referred to above does not guarantee that the card issuer will authorise a payment using the payment card. The Program Organizer shall not be liable for cancellation of such transaction by the card issuer.

      • In case of payment using the payment card, all additional fees debited by the issuer or transit banks from the User’s card shall be paid using funds of the User, and shall not concern the Program Organizer.

      • In case of successful authorisation of the payment card, a letter confirming order placement shall be sent to the e-mail address of the User along with detailed information on the payment.

      • In case of payment using the payment card, the payment (as well as entering of the card number) shall be performed on the safe page having an international certificate of safety. The safety of payments is guaranteed by PCI DSS certificate. Upon entry of the payment card data, the protected payment page will redirect the User to processing with the use of SSL encryption technology. Payment using the payment card is performed using 3D Secure service requiring the User to confirm the payment with a one-time code sent via SMS to cardholder’s phone number.

      • Partial payment using the payment card shall mean debiting the card account for an amount equal to the monetary part of the price of air tickets or hotel accommodation, tour and cruise services. By entering data required for payment using the payment card, the User expresses consent to debiting the specified amount from his payment card. In case of the card authorisation failure, the Program Organizer shall notify the User in the course of purchase by an automatic notification message on the Website.

      • In case of impossibility to pay using the payment card, as well as in case of card authorisation failure, the User shall have the right to cancel the booking or purchase of the Services in the course of payment.

  • PURCHASE OF SERVICES
      • Upon payment of the Goods/Service according to booking conditions, the User shall receive the Itinerary Receipt or voucher authorising him/her to use the purchased Services of the Service Providers to the e-mail address specified by the User in the course of booking.

      • The Itinerary Receipt must be issued in an electronic form and allows travelling without a printed ticket in a paper form. The electronic ticket must be stored in the booking system of the Service Provider.

      • The User shall receive no paper confirmation, cheque or ticket. The User may print the Itinerary Receipt sent by e-mail or from the User’s personal account on the Website.

      • The User shall independently check in for the flight on the airline company’s website or present himself at the check-in desk two hours prior to the departure as per rules of each Airline Company. In the course of checking in for flight, the User shall provide the booking number or the printed Itinerary Receipt along with the identity documents (including identity card or passport).

      • Prices of the Service Providers specified on the Website shall be denominated in the national currency of Ukraine (hryvnia), including VAT, taxes and fees.

  • LIABILITY
      • The Program Organizer shall not be liable for the Services provided by the Service Providers.

      • Liability of the Program Organizer shall be limited to the provision of reasonable precautions in the course of booking on the Website according to the provisions hereof.

      • The Program Organizer shall not be liable for any discrepancy between the User’s or third party’s expectations and the Services provided. Advices or recommendations provided to the User shall not be deemed to be a guarantee.

      • The Program Organizer shall not be liable for any losses or moral damage incurred by the User or third parties due to incomprehension or misunderstanding of information on the payment procedure for the Services, their receipt or use. Neither the Program Organizer, nor its employees or natural and legal entities cooperating with the Program Organizer shall be liable for any direct or indirect losses resulting from the sale of the Services (including lost profits), as well as for unauthorised access to personal data.

      • All claims of Users for non-provision or improper provision of services shall be directed to the Service Providers; claims shall be directed to the Program Organizer only in case of improper provision of Website services.

      • The principles of liability of airline companies for baggage accepted for carriage shall be governed according to the international conventions, and all related claims shall be directed to the Service Provider. The Program Organizer shall not be entitled to pay any funds as a compensation for lost baggage.

      • The Program Organizer shall not be liable for any damage resulting from non-performance or improper performance of obligations by the Service Provider and/or from the User’s fault or Force Majeure.

  • VISAS AND PASSPORTS
      • The User shall be liable for compliance with all requirements concerning the passport, visas and other immigration documents and their obtaining at the relevant embassies/consulates before departure (prior to use of the Services).

      • Neither the Program Organizer, nor the Service Provider shall be liable for the User’s inability to use the Services and travel due to its non-compliance with all passport, visa and immigration requirements.

      • Before purchase and travel, please ensure the availability of all documents and visas required. Find more information on the website http://www.iatatravelcentre.com and study the information on the website of the Ministry of Foreign Affairs of your country of citizenship.

  • REFUND
      • The Services partly paid using credit card and partly by using bonuses are not subject to refund. The Services paid in full using collected bonuses are not subject to refund. Bonuses shall have no monetary value and cannot be redeemed for cash.

  • CHANGES AND CANCELLATION OF SERVICES BY SERVICE PROVIDER
      • The Program Organizer shall inform the User of any changes or cancellation of the Services provision within the shortest possible time.

      • If the Service Provider proposes to replace the Services, the User shall notify the Program Organizer of its decision within the period specified by the Program Organizer. If the User fails to provide information to the Program Organizer, the Service Provider will make a choice for the User according to the code of the Services provided by the Service Provider.

      • If the Service Provider cancels its services and proposes to refund their cost, the User shall notify the Program Organizer of its decision within the time period specified by the Program Organizer. If the User fails to provide information to the Program Organizer, the Service Provider will make a choice for the User according to the rules of the Services provided by the Service Provider.

      • Refund of cost of the Services cancelled by the Service Provider shall be performed through return of the full amount paid for the Services to the Buyer in strict accordance with the payment made earlier. The cash amount previously debited from the User’s card in the course of payment shall be refunded to the User's payment card. The amount of redeemed bonuses shall be returned to the User Account.

      • The Program Organizer shall not be liable for any changes or cancellations made by the Service Provider at the request of the User/or due to its internal circumstances in the course of the Services provision.

  • PERSONAL DATA SECURITY
      • The Program Organizer shall be the processor of personal data processed on the Website.

      • When completing the booking or purchase form, the User shall give consent to processing of the User’s personal data by the Program Organizer for the purposes of administration and statistics.

      • The Program Organizer shall process the following personal data: the first name, surname, date of birth, e-mail address, phone number, information on accompanying persons, identity card number/travel document number. Such data may be accessed and modified only through the User Account. In respect of children, the User shall agree on their behalf to processing of their personal data.

      • If required in the course of booking, data of the User’s payment card shall be transferred to the Bank in order to complete the payment, and shall be deleted from the system of the Program Organizer.

      • The above personal data shall be used by the Program Organizer only for the purpose of due provision of the hotel booking, transfer, tour, cruise and air tickets purchase services as well as for direct marketing of his/her own services.

      • The Program Organizer shall comply with all necessary procedures governing storage of personal data; data that are not required for participation in the Loyalty Program shall be deleted permanently. The Program Organizer shall apply the appropriate business systems and procedures in order to protect the entrusted personal data of the Users, as well as safety procedures, technical and physical access restrictions and restrictions on the use of personal data on servers.

      • Users and other persons whose data are processed within the Loyalty Program are entitled to check the processed personal data, make amendments or additions thereto, as well as delete their personal data.

      • The Program Organizer may transfer personal data to the Service Providers whose services are ordered by the User. The Program Organizer shall transfer information containing the first name, surname, sex and age, directly to the systems of the Service Providers. When using the website, the User shall consent to processing and transfer of the User’s personal data by the Service Providers for the purpose of Services provision. Provision of data shall be voluntary, but required to use the Services; the scope of data required for booking of services shall be duly determined in the course of booking. Detailed conditions of personal data processing shall be determined by the relevant provisions of individual Service Providers.

  • FORCE MAJEURE
      • The Program Organizer shall be exempted from any liability to the User with regard to refund or compensation claims if such liability has arisen due to Force Majeure that the Program Organizer or the Service Provider could not expect or avoid even in observing due care and diligence, unless it is otherwise expressly provided herein.

      • In particular, Force Majeure shall include: war, threat of war, civil war, terrorist activity and its consequences or threats of such activity, mass riots, enactments/laws of the government or other authorities, national or local, including port or river, aviation and railway administrations, industrial actions, natural disasters or nuclear catastrophe, fire, chemical or biological disasters, strikes and other similar events beyond the reasonable control of the Program Organizer or the Service Provider.

  • FINAL PROVISIONS
      • The Program Organizer shall reserve the right to amend the Rules at its sole discretion. The Program Organizer shall amend the Rules by publication of the amended Rules on the Website. The amended Rules shall come into force upon their publication on the Website. In case the Rules are amended, the obligations of the User shall be governed by the Rules applicable at the time of the booking. The User shall have the right to review the archival versions of the Rules.

      • All proprietary copyrights to the content posted on the Website are owned by the Program Organizer or third parties. The User is entitled to use the information posted on the Website, record it and print selected pages thereof for personal use only.

      • All matters not provided by these Rules shall be governed by the effective legislation of Ukraine. All disputes between the User and the Program Organizer shall be settled through negotiation. In case of failure to reach an agreement through negotiation, the disputes shall be settled at a competent court.

      • Any disagreements between the User and the Service Provider shall be settled according to the procedure provided by the Rules of the Service Provider, adopted by the User with a view to purchasing the Services.